How can we help?

Find answers from our support team fast or get in touch with us directly!
All
Products
Articles
Pages

Common Questions

Our core line is formulated for all products to work together to balance and heal your skin.
Start with Balancing Face Cleanser followed by our Hydrating Hibiscus Toner. After toner, use our Brightening Eye Cream and finish with 24-Hour Moisturizer.   
YES! Our products work on all skin tones. Although they are formulated to combat specific needs of melanin rich skin, the ingredients in our product benefit all skin. 
Our products are 100% synthetic fragrance free. The natural aroma of our products are from 100% organic essential oils.
In|harmony products are 100% naturally derived, vegan and organic. We are proudly free of skin irritants and nasties including paraments, phthalates, petrochemicals, PEG’s, mineral oil, sulphates, silicones, GMOs, and synthetic colors and fragrances.
in|harmony is 100% completely cruelty-free. Animals are not used in the testing of products or supplied materials (except willing humans of course!). Since the beginning, we have followed cruelty-free procedures. Every step of the testing and production process is free of animal testing, and we only work with suppliers who do not use animals in any way.
in|harmony products are carefully made with all-natural components to help restore your skin's natural pH and soothe a variety of skin types and ailments. Our complete line of products is created entirely of plants and contains no animal by-products or derivatives. There is no lanolin, beeswax, emu oil, honey, or any other animal product in this product. We exclusively use 100% organic plant-based oils, butters, and extracts to encourage healthy glowy skin.
We recommend you store your products in a cool, dry, dark area such as a cabinet or in a room, out of any direct sunlight. If your house is warm, we recommend that you store your products in a refrigerated space to maintained its shelf life.
All in|harmony Skincare products will last up to 12 months unopened from date of manufacture.
All in|harmony Skincare products will last up to 12 months unopened from date of manufacture.

Shipping

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer  standard shipping and priority shipping, standard shipping will take 1-4 days to reach you. Priority shipping will take about 1 to 3 business days to reach you. Standard shipping will take 1-4 days to reach you.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. If you decide our products don't work for you, please contact us immediately. To be eligible for a return, your item must be in the same condition that you received it. You’ll also need your order number to begin the return process.

In regards to refunds, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Didn’t find an answers to your questions?

Please send us an email regarding your question(s) we'll get back to you within 48 hours!